Terms of Service

Last updated: April 13, 2026

Please read these Terms of Service ("Terms") carefully before using the ShiftRelief™ website (shiftrelief.shop) or purchasing any of our products. By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About ShiftRelief™

ShiftRelief™ is a direct-to-consumer brand offering premium insoles and foot-health products. Our products are designed to provide comfort and relief for individuals who spend extended periods on their feet.

2. Eligibility

By using this site, you represent that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and are not barred from receiving services under applicable law.

3. Products & Descriptions

We make every effort to display our products as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, or error-free. We reserve the right to correct any errors and to update product information at any time without prior notice. All products are subject to availability.

4. Pricing & Taxes

All prices are listed in US dollars and are subject to change without notice. ShiftRelief™ reserves the right to modify pricing at any time. Applicable sales taxes will be calculated and added at checkout based on your shipping address. We are not responsible for any customs duties or import taxes for international orders.

5. Orders & Payment

By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our sole discretion. Payment must be received and verified in full before your order is processed and shipped. We accept major credit cards and other payment methods as displayed at checkout. You agree to provide accurate and complete billing information.

6. Order Cancellations & Modifications

Orders may be cancelled or modified only before they have been processed for fulfillment. Once an order has been fulfilled or shipped, it cannot be cancelled or modified. To request a cancellation, contact us immediately via our website. We reserve the right to cancel orders due to pricing errors, suspected fraud, or product unavailability, and will issue a full refund in such cases.

7. Shipping & Delivery

Estimated shipping times are provided for convenience only and are not guaranteed. ShiftRelief™ is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier. We are not liable for lost, stolen, or damaged packages after handoff to the carrier, though we will make reasonable efforts to assist in resolving such issues.

8. Returns, Refunds & Exchanges

Our return and refund policy is incorporated into these Terms by reference. We reserve the right to deny returns or refunds that do not comply with our policy. Approved refunds will be issued to the original payment method within a reasonable timeframe.

9. Warranty Disclaimer

ShiftRelief™ products are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for medical advice.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ShiftRelief™, its owners, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website, products, or services — even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ShiftRelief™ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our website or products, your violation of these Terms, or your violation of any third-party rights.

12. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product designs, and software — is the exclusive property of ShiftRelief™ and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

13. User Conduct

You agree not to use our website for any unlawful purpose, to transmit any harmful or disruptive content, to attempt to gain unauthorized access to our systems, or to engage in any conduct that could damage, disable, or impair our website or interfere with other users' enjoyment of it.

14. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. ShiftRelief™ has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the data practices described in our Privacy Policy.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which ShiftRelief™ operates, without regard to conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules, and you waive any right to a jury trial or class action proceeding.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ShiftRelief™ regarding your use of our website and purchase of our products, and supersede all prior agreements and understandings.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our site following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

20. Contact Us

If you have any questions, concerns, or disputes regarding these Terms, please contact us through our website at shiftrelief.shop. We are committed to resolving any issues in a fair and timely manner.